Privacy and Cookie Policy
A Service of Quality
We place paramount importance on customer service and aim to meet your expectations on every occasion.
To achieve this aim, we need accurate personal information about you. Please help us take prompt and efficient action by informing us of any changes to your personal circumstances by writing to us.
We have a legal obligation under the General Data Protection Regulation (GDPR) to ensure that all information held and processed about you complies with the principles of the regulation.
The regulation requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware. Lease Profiles Limited is registered with the Information Commissioner's Office - Registration Number: ZA85299
Confidentiality
We will treat all your personal information as private and confidential (even when you are no longer a customer). Nothing about your accounts nor your name and address will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:
- Where we are legally compelled to do so;
- Where there is a duty to the public to disclose;
- Where disclosure is required to protect our interest;
(This will not be used as a reason for disclosing information about you or your accounts, including your name and address, to anyone else for marketing purposes.) - Where disclosure is made at your request or with your consent.
(This can be either as a result of an application for a product or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone.) - From time to time we will employ agents and sub-contractors to process information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract.
Using Your Personal Information
Providing the service for which you have applied
Your details will be used in providing the service you applied for and for the ongoing administration of the service we provide.
Keeping you Informed
There may be times when we feel that a service or product offered by us or a selected third party may benefit you. We may use information we obtain from your account transactions, in this decision-making process. To make you aware of the service or product we may contact you by mail, telephone, fax, e-mail or other reasonable method to give you further details, so that you can make an informed choice. You are, of course, under no obligation to apply for any of the services or products offered. If you prefer not to receive any of this information, please write to us at Lease Profiles Limited, Stable Block,Court Lodge Farm, Forge Lane, East Farleigh, Maidstone, Kent ME15 0HQ.
Use of cookies
This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our websites during future visits.
The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.
Most browsers automatically accept cookies. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers', rights. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.
Cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected.
Research & Statistical Analysis
We will use your details to assist us in understanding individual needs and business trends in order to improve the products and services we offer.
Monitoring
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.
Protecting Our Customers
We always try to protect you from entering into any agreement that may not be in your best interest. When you apply for credit the funder will use a process known as Credit Scoring. This will help them to assess your application to ensure that you are able to re-pay the borrowing comfortably and fulfil their duty to you as a reasonable lender. Declined applications based on this automated technique can be reviewed manually on request.
In considering an application the funder will search your record at Credit Reference Agencies. They will add to your credit file details of the search, your application and this will be seen by other organisations that make searches. They will also add to your record with the Credit Reference Agencies details of your agreement with them, the payments you make under it, any default or failure to keep its terms and any change of address you fail to tell them about where a payment is overdue. It is important that you give accurate information. The funder will check your details with fraud prevention agencies and if you give them / us false information and we suspect fraud, we will record this.
We and other organizations may use and search those records to:
- Help make decisions about credit and credit related services for you and members of your household;
- Help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and members of your household;
- Trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies;
- Check your identity to prevent money laundering, unless you furnish us with satisfactory proof of identity.
For these purposes they or we may make further searches. The Credit Reference Agencies and fraud prevention agencies will also use the records for statistical analysis about credit and fraud.
If you have experienced problems obtaining credit we recommend you request a copy of your credit file from the Credit Reference Agencies. They may charge you for this service.
If you would like a copy of your credit file, please visit Equifax or Experian.
Security
You must not use any false identity in email or other communications.
Introducers
Where your business has been introduced to us from a third party, we will pass back information about you and your agreement that may be necessary for the purpose of administration, payment or settlement. The person who introduces you to us may use this information for marketing purposes, but only with your clear consent.
Sensitive Data
Certain information collected may be classified as sensitive and we can only use such data where we have your explicit consent. This data relates to racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences and will only be processed in order to provide the service requested.
The Details We Hold
These uses of your personal information are covered by our notification under the General Data Protection Regulation. Under the terms of the regulation, you have the right to obtain a copy of the information we hold about you. There is no charge for this.
We will hold information you submit to us for 15 years unless you take out a contract in which case we will hold the records of this data indefinitely should you or us require access to this information at a later date.
If you have any questions or concerns on the use of your personal information, please do not hesitate to contact us at any time.
For Our Business Customer
The General Data Protection Regulation does not apply to companies in themselves but it does extend to sole traders and partnerships. When an application is received from a business, in addition to the above information, information may be sought from credit reference agencies on the company directors and/or partners as individuals.
You can obtain a list of all of the companies in the Group by writing to us.
Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
Changes to the Privacy Policy
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
Lease Profiles Limited is registered in England and Wales with registered number: 8295283
Registered office:
Stable Block, Court Lodge Farm, Forge Lane, East Farleigh,
Maidstone, Kent ME15 0HQ